Sailia processes personal data on behalf of your business. This page explains what data is collected, how it is stored, and how to handle common data-related requests from your customers.Documentation Index
Fetch the complete documentation index at: https://sailia-mintlify-intercom-migration-1776479051.mintlify.app/llms.txt
Use this file to discover all available pages before exploring further.
What data Sailia stores
Sailia stores the following types of customer data:| Data type | Examples |
|---|---|
| Personal details | Name, email address, phone number |
| Booking records | Activity bookings, purchase history, payment amounts |
| Account data | Login credentials, profile images, family member relationships |
| Waiver responses | Signed waivers, uploaded documents, consent records |
| Marketing preferences | Newsletter subscription status, unsubscribe records |
| Payment data | Processed securely through Stripe — Sailia does not store card numbers |
Your responsibilities
As the business operator, you are the data controller for customer data processed through Sailia. This means you are responsible for:- Having a lawful basis for collecting and processing personal data
- Publishing a privacy policy that explains what data you collect and why
- Responding to data subject requests (access, correction, deletion)
- Ensuring your use of marketing communications complies with applicable regulations
Sailia acts as a data processor on your behalf. Your privacy policy should reference how customer data is used for bookings, payments, and communications.
Handling data requests
Access requests
If a customer asks to see their data, you can view their full profile from the customer dashboard. The profile includes their personal details, booking history, membership status, waiver responses, and notes.Correction requests
Update a customer’s details directly from their profile in the customer dashboard. You can edit their name, email, phone number, and other profile fields.Deletion requests
If a customer requests that their data be deleted, contact Sailia support at support@sailia.com to process the request.Payment data security
All payment data is processed through Stripe, which is PCI DSS Level 1 compliant. Sailia does not store credit card numbers, CVV codes, or other sensitive payment credentials. Payment references and transaction IDs are stored for reconciliation and refund processing.Marketing consent
When customers subscribe to your newsletter or opt in to marketing during the booking flow, their consent preference is recorded. Customers can unsubscribe at any time, and their preference is preserved even if they are re-imported via CSV. See marketing and audience for details on managing consent and unsubscribes.Related guides
Customer management
View and manage customer profiles and data.
Contact support
Reach out for help with data requests.